Scope of This Policy
Information We Collect and Hold
We may collect information about you directly from you, from third parties, as well as automatically through your use of our Site or Services.
Information We Collect Directly. We collect and hold information from you when you register on our Site, download our App, or purchase our products. The information that we collect about you may include your name, contact information such as phone, email, and address, as well as your preferences. In addition, if you make a purchase, we or our third party payment processor will collect your payment information (including credit card details). We may also collect additional information at other times, including but not limited to, when you use our online support and installation tools, provide feedback, change your content or email preferences, respond to a survey, or communicate with ZEN Within customer support or queries. We may also collect and hold your personal information if you send us personal correspondence such as emails or letters, if other users or third parties send us correspondence regarding you.
Device Information. We may collect information about the type of heating and cooling system you use and how your system is configured, as well as information about the status, changes in settings performance of the device.
Information We Collect Automatically. We also may automatically collect the following information about your use of our Services (including our App) through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; page views; links you click; IP address; location information; the length of time you visit our Site and or use our Services; referring URL; access date and time; mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the Services; and the length of time that you are logged into our Services. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
Storage and Security. Personal information is stored on our server, in hard copy files at our offices and on servers maintained and managed by our service providers. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Such steps include the use of industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls.
How We Use the Information We Collect About You
We may collect, hold, disclose and use your information, including personal information, for the following purposes:
Sharing Your Information
We may share your information, including your personal information, as follows:
Cookies and Other Tracking
Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies or opting out of ad networks).
Clear GIFs. Clear GIFs (a.k.a. web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, though, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. We might use clear GIFs to track the activities of Site visitors and App users, help us manage content, and compile statistics about usage. We and our third party service providers also might use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
We may send periodic promotional or informational emails to you, as well as transactional emails (such as order notifications and feedback requests). You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
Plug-ins and Social Media Widgets
Portions of our Services may request or permit you to submit comments, feedback and other content; any information that you submit via one of these methods may be viewable to other visitors to our Site. We cannot prevent this information from being used in a manner that may violate this Policy, the law or your personal privacy.
We are based in the United States, Canada and Australia and our service providers may be located in the United States, Canada and Australia, or various other jurisdictions. You acknowledge that your personal information may be disclosed to our service providers in those countries, and processed and stored in those jurisdictions and that the governments, courts or law enforcement or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction.
Third Party Links and Access to Site
The Services may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other website that collects personally identifiable information.
Accessing, Correcting, Amending, and Deleting Personal Information
You may modify any account information that you have submitted by logging into your account and updating your information. You may also delete your account if you like. Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time. You may also request that we change personal information that you cannot access directly that is inaccurate or incomplete.
If you wish to access or correct any personal information we hold about you that is not accessible through logging into your account, please contact our privacy officer using the email address set out below. We may charge a reasonable fee for access to this information. We will tell you the fee before you incur liability to pay that fee.
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Privacy Complaints. If you believe your privacy has been breached by us (including a breach of the Australian Privacy Principles contained in the Privacy Act 1988 (Cth)) you should contact our privacy officer. If our privacy officer receives a complaint regarding a breach of privacy, we will aim to determine the nature of any breach and how it occurred. We may contact you to clarify any details or discuss the complaint generally. If it is found that a privacy breach occurred, we will take steps to prevent any further breaches from taking place. If you require a response, we will let you know when you can expect a full response within a reasonable time of receiving your complaint.
Privacy Officer. Our Privacy Officer can be contacted at firstname.lastname@example.org.